Frequently asked questions

Yes. Go to that day on the Tracker by swiping back or using the calendar button, tap Give on the shot, and choose A different time… to enter when it was given.

It means the scheduled time has passed and no shot has been recorded yet. It does not necessarily mean the shot was missed. If reminders are on, DiaPetic will send a follow-up.

If you are unsure whether the shot was given, do not give another one. Call your veterinarian.

No. Insulin doses must always come from your veterinarian. DiaPetic records the prescribed dose and what was actually given, so your veterinarian has accurate information for making those decisions.

Yes. DiaPetic works for both dogs and cats. Your first pet is free, and additional pets are included with DiaPetic Gold.

Not yet. Each iPhone currently keeps its own records. Sharing between family members is planned for a future update.

First, go to iPhone Settings › Notifications › DiaPetic and make sure notifications are allowed. Then check that a Focus mode, such as Sleep or Do Not Disturb, is not silencing them. In DiaPetic, open your pet's tab › Reminders to confirm that the reminder is turned on.

Yes. In the journal and the suggestion box, tap the microphone and speak. The first time, your iPhone will ask for permission to use the microphone and speech recognition.

Your information is stored only on your iPhone. DiaPetic has no accounts, advertising, analytics or servers. Information leaves your phone only when you choose to share it, for example by sending a report or saving a backup.

Your veterinarian sees only what you send, such as a PDF report or an email from the Vet tab. There is no online portal or automatic sharing.

On your current iPhone, go to your pet's tab › Backup and restore, tap Back up now and save the file to iCloud Drive. On the new iPhone, install DiaPetic, open Backup and restore, tap Restore from backup… and select the file.

Deleting the app removes its data from your iPhone. Your records can be recovered only from a backup, so be sure to make one first.

DiaPetic Gold is a one-time purchase of $9.99, not a subscription. It adds PDF and CSV reports, 90- and 180-day trends, multiple pets, custom reminders, and dog and cat app icons with seasonal designs or a gold collar tag. It is shared with your Family Sharing group.

Open the Gold screen in your pet's tab and tap Restore purchase while signed in with the same Apple Account.

Tips are optional contributions, available under Support DiaPetic, that help cover the cost of maintaining the app. They do not unlock any features. Everything related to your pet's safety is always free.

With DiaPetic Gold, go to your pet's tab › App settings › App icon. Choose Obi the dog or Kitty, then choose whether the icon changes with the seasons, stays the same all year, keeps one seasonal theme, or shows the Gold tag look with a gold collar tag and a star.